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Refund & Return Policy

At Al Noore Dubai, we are committed to providing authentic skincare products and ensuring a smooth shopping experience for our customers. If you receive a damaged, defective, or incorrect product, our team is here to assist you.

Returns Eligibility

To be eligible for a return:

• The product must be unused, unopened, and in its original packaging.

• Return requests must be submitted within 7 days of receiving your order.

• The item must be returned in the same condition as received.

For hygiene and safety reasons, opened or used skincare products cannot be returned or exchanged.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Order number

• Photos/videos of the product and packaging

• Details of the issue

Our team will review your request and provide the appropriate solution.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used skincare products

• Products without original packaging

• Items damaged after delivery due to misuse

• Clearance or promotional items (unless received damaged)

Refund Process

Once your return request is approved and the product is received and inspected, we will process your refund.

Refunds will be issued through the original payment method. Processing time may vary depending on your payment provider.

Exchanges

We only offer exchanges for products that are received damaged, defective, or incorrect. Please contact our support team to request an exchange.

How to Request a Return

To initiate a return request, please contact us with your order details:

Email: info@alnooredubai.com
Support Email: support@alnooredubai.com

Our team will guide you through the return process.